Refunds are applicable for damaged or incorrect products reported within 7 days of delivery. The item must be unused and in its original packaging.
Perishable items, such as abalone and tea leaves, are non-refundable unless they arrive damaged or defective.
To initiate a refund, contact us with your order number and proof of the issue. Approved refunds will be processed within 7 business days.
Customers are responsible for return shipping costs unless the product was incorrect or defective.
